Protecting Your Personal Information Is Our Priority

1. Introduction and Scope of This Policy

This Privacy Policy is published by luck365 ("we", "the company" or "the platform") and applies to all users who access or use our services on the luck365.one website. This policy describes in detail the types of information we collect, the methods of collection, the purposes for which it is used, the parties who may receive that information, and the rights you hold as the data owner.

By registering an account, accessing this site or using any of our services, you confirm that you have read, understood and agreed to the terms in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using the luck365 platform.

2. Types of Information We Collect

2.1 Information You Provide Directly

During the account registration process and ongoing use of the platform, you may provide us with the following information:

• Full name as shown on your identity card (MyKad) or official document
• Identity card number (MyKad) or passport number for identity verification purposes
• Active email address for account communications
• Mobile phone number for two-factor verification and notifications
• Date of birth to confirm that the user is 21 years of age or older
• E-wallet or banking account information for processing deposits and withdrawals
• Current residential address if required for additional verification

2.2 Information Collected Automatically

When you use our platform, the system automatically records technical and behavioural information as follows:

• Your device's IP address and geolocation data based on IP
• Device type, model and operating system version
• Type and version of the web browser used
• Pages visited, session duration and navigation patterns within the site
• Transaction logs including deposits, withdrawals and betting activity
• Cookies and similar tracking technologies as described in Section 6

2.3 Information from Third-Party Sources

In certain situations, we may receive information about you from payment service providers such as Touch 'n Go eWallet, DuitNow, FPX and identity verification service providers that we use to ensure the security of financial transactions.

3. Purpose and Legal Basis for Data Processing

luck365 processes your personal information based on legitimate requirements and with clear purposes. Below is a detailed description of each purpose:

3.1 Account Management and Services

Your information is used to create and maintain your account, process deposits and withdrawals through listed methods such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency (USDT, BTC, ETH), and ensure secure access to the platform.

3.2 Identity Verification and Compliance

As a platform operating under international licensing, we are required to verify user identities for the purposes of anti-money laundering (AML) and know your customer (KYC). This process protects you and the integrity of the platform.

3.3 Customer Support

When you contact our support team via live chat or email, the information you provide is used solely to resolve your enquiry or complaint. Our support is available 24/7 in Malay and English.

3.4 Security and Fraud Prevention

We use technical and behavioural data to detect suspicious activity, prevent fraud, protect accounts from unauthorised access and ensure fair play on our platform.

3.5 Platform Improvement

Anonymised usage data is analysed to understand how users interact with the platform, identify areas for improvement and develop better features for your experience.

3.6 Marketing Communications

With your consent, we may send information about promotions, bonuses and current offers via email or notifications. You may withdraw this consent at any time by contacting our customer support.

4. Information Sharing and Disclosure

luck365 does not sell your personal information to any third party. However, there are limited situations where we need to share your information to allow services to operate properly:

4.1 Service Providers

We work with trusted third-party service providers for functions such as payment processing, cloud computing and technical analytics. All these providers are subject to strict confidentiality agreements and may only use your data for the specified purposes.

4.2 Legal Requirements

We may disclose your personal information when required by law, court order or a lawful request from a competent authority in the context of law enforcement or an official investigation.

4.3 Protection of Rights and Safety

In situations where there is a threat to the security of the platform, other users or third parties, we reserve the right to disclose the necessary information to prevent or address that threat.

5. Data Retention Period

luck365 retains your personal information for as long as your account is active and for the required period after account closure, depending on legal obligations and legitimate business needs. In general:

• Account information and KYC records are retained for the period specified by licensing and relevant financial legislation requirements
• Financial transaction logs are retained to meet audit and compliance requirements
• Technical log data is retained for a limited period for security purposes
• Marketing information is deleted upon your request or when you withdraw consent

When data is no longer needed and there is no legal obligation to retain it, we will delete or anonymise the information in a secure manner.

6. Use of Cookies and Similar Technologies

luck365 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small data files stored on your device when you visit our site.

Types of Cookies Used

• Essential Cookies: Required for basic platform functions such as login session verification and security. Cannot be disabled.
• Performance Cookies: Collect information about how you use the site for improvement purposes. All data is anonymised.
• Functional Cookies: Save your preferences such as language and display settings so they do not need to be reset each session.
• Analytics Cookies: Help us understand overall user behaviour without identifying individuals personally.

You can control or disable cookies through your web browser settings. Please note that disabling essential cookies may affect platform functionality.

7. Data Security Measures

We implement various technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or unintentional disclosure:

• 256-bit SSL encryption for all data transmitted between your device and our servers
• Encryption of data stored in our databases
• Strict access controls — only authorised staff may access sensitive data
• Continuous security monitoring and regular system vulnerability assessments
• Clear incident response procedures in the event of a data breach
• Security and privacy training for all staff who handle user data

Although we take all reasonable measures, no data transmission system over the internet can be guaranteed 100% secure. We encourage you to play your part in protecting your account by using a strong password and not sharing your login credentials.

8. Your Rights as a Data Owner

As a luck365 user, you have the following rights regarding your personal information. To exercise any of these rights, please contact our customer support team via 24/7 live chat or email.