Terms and Conditions luck365

In these Terms and Conditions, the following words and phrases have the meanings stated unless the context requires otherwise:

To register and use luck365 services, players must meet the following eligibility requirements:

• Be at least 21 years old on the date of registration.
• Not be on the luck365 self-exclusion list or any recognised gambling exclusion programme.
• Have the legal capacity to enter into a valid and legally binding agreement.
• Be acting on their own behalf and not as a representative of a third party.

During the registration process, players are required to provide complete, accurate and current information. Each player is only permitted to hold one account. Holding more than one account may result in the termination of all related accounts and forfeiture of any existing balance.

Players are fully responsible for the security of their account login information, including their username and password. luck365 recommends that players:

• Use a strong and unique password that is not used on any other platform.
• Not share login information with anyone.
• Notify luck365 immediately if there is any unauthorised access to their account.
• Log out of their account each time they finish using the platform, especially on shared devices.

luck365 is not responsible for any losses arising from unauthorised access to a player's account as a result of the player's own negligence in keeping their login information secure.

luck365 accepts deposits and processes withdrawals through designated payment methods. All transactions are subject to the following minimum limits:

• Minimum deposit: RM50 per payment method.
• Minimum withdrawal: RM50 per transaction.
• Withdrawal processing time: Within 1 hour.

Payment methods accepted by luck365 are as follows: Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrency (USDT, BTC, ETH).

luck365 reserves the right to request verification of the source of funds before processing large withdrawals. Players are required to use the same payment method for deposits and withdrawals unless otherwise specified. All withdrawals must meet the relevant wagering requirements before being processed.

luck365 offers various promotions to new and existing players. All bonuses are subject to specific conditions stated alongside each offer.

Welcome Bonus: New players are eligible to receive a 100% bonus on their first deposit up to a maximum of RM500. This bonus is subject to a wagering requirement of 20 times the bonus value. For example:

• Deposit RM100 → Bonus RM100 → Balance RM200 → Wagering required: RM100 × 20 = RM2,000
• Deposit RM1,200 → Bonus RM500 → Balance RM1,700 → Wagering required: RM500 × 20 = RM10,000

luck365 also offers a VIP programme with five tiers — Bronze, Silver, Gold, Platinum and Diamond — which provides weekly cashback to loyal players. The cashback rate increases as players move up VIP tiers, starting from up to 0.3% for Bronze tier up to 1.5% for Diamond tier.

luck365 provides various game categories including slots, live casino, sports betting, and table games such as baccarat, roulette, blackjack and Sic Bo. Each game category has its own rules that players must follow.

Game results are final and cannot be disputed unless a verifiable technical error has occurred. luck365 uses a certified random number generator (RNG) to ensure fairness across all slot and electronic games. Live casino games use real human dealers broadcast in real time.

If a technical disruption occurs during an active game round, luck365 reserves the right to void the bet and return the wagered amount to the player's account. All game-related disputes must be reported to the support team within 72 hours of the incident.

Players are required to use the luck365 platform responsibly and ethically. The following actions are strictly prohibited and may result in account termination and legal action:

• Using bots, automation software, or other unauthorised methods to play or place bets.
• Colluding or cooperating with other players to manipulate game outcomes.
• Money laundering or using funds obtained through illegal means.
• Providing false or misleading information during registration or the verification process.
• Abusing the bonus system, promotions, or VIP programme in a manner contrary to their intended purpose.
• Exploiting technical vulnerabilities on the platform to gain an unfair advantage.

luck365 reserves the right to take appropriate action, including temporary suspension, permanent account termination, and withholding of suspicious balances, upon finding any breach of the above conditions.

luck365 is fully committed to responsible gambling. We recognise that gambling can pose risks to some individuals, and we provide tools and support to help players manage their activity.

Control tools provided by luck365 include:

• Deposit limit — Players can set daily, weekly, or monthly deposit limits.
• Loss limit — A cap on the total amount that can be lost within a set period.
• Bet limit — A cap on the total amount wagered in a single session or set period.
• Self-break — Temporary suspension of an account for a period chosen by the player.
• Self-exclusion — Permanent suspension of an account at the player's request.

This service is only for individuals aged 21 and above. If you feel that your gambling activity is beginning to affect your personal, family, or financial life, we encourage you to seek help immediately. Contact the luck365 support team or visit our Responsible Gambling page for more information.

Players may close their account at any time by contacting luck365 customer service via live chat or email. Account closure requests will be processed within a reasonable timeframe.

luck365 reserves the right to suspend or close a player's account without prior notice in the following circumstances:

• Breach of any section of these Terms and Conditions.
• Failed identity verification or discovery of false information provided.
• Suspicious activity including fraud or attempted money laundering.
• Instructions from legal authorities or relevant regulatory bodies.
• At the player's own request through the self-exclusion programme.

Once an account is terminated, any valid balance (excluding bonuses) will be returned to the player via the same payment method used for the original deposit, subject to any required checks.

luck365 provides the platform on an "as is" basis without any express or implied warranties. luck365 is not liable for:

• Financial losses incurred by players as a result of gambling activity on the platform.
• Service disruptions caused by system maintenance, technical issues, or circumstances beyond luck365's control.
• Losses arising from unauthorised access to a player's account due to the player's own negligence.
• Game outcomes or winnings affected by the player's internet connection failure.

luck365's total liability under any circumstances shall not exceed the total amount deposited by the player in the 30 days prior to the relevant claim. Players agree not to make any claim beyond this limit.

luck365 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the website, unless a different effective date is specifically stated.

luck365 will endeavour to give players reasonable notice of significant changes through:

• A notice displayed prominently on the homepage or at login.
• A notification sent by email to the registered email address.

Continued use of the luck365 platform after any amendment takes effect will be considered acceptance of the amended terms. If a player does not agree with the amended terms, they are encouraged to close their account before the amendment's effective date.

luck365 operates under a valid international licence. These Terms and Conditions are interpreted in accordance with the laws set by the relevant licensing regulatory body.

Any dispute between a player and luck365 should first be resolved through voluntary negotiation. Players are encouraged to contact the luck365 support team via 24/7 live chat or email to resolve any issue directly and promptly.

If a dispute cannot be resolved through direct negotiation within 30 days, both parties agree to refer the dispute to a recognised independent arbitrator. The arbitration decision is final and binding on both parties.